Based on your review, you're unhappy. That's not OK.

First off, I want you to know that we aren't like any other online store you've bought from before and if you're unhappy please don't just assume we're OK with that and close this window...

The fact is we're real people, with real emotions and a real desire to make each and every one of our customers - including you - satisfied and happy and we'll do whatever it takes to make that happen. 

As for what that really means practically speaking though, we've set up some easy options which we think cover most customers:

RETURNS/REFUNDS +

If you didn't use your product and the tags are still attached, you can print a pre-paid return label instantly and send it back to us for a full refund.

All you need is your order number, which can be found in the receipt email notifcation sent to you when you first made a purchase, and your email address. Make sure you have those ready and then visit this link to print a pre-paid shipping label instantly: Automated Returns Portal

EXCHANGES/REPLACEMENTS +

If you had a sizing issue or you want to exchange your product, please also use the pre-paid shipping label portal (here) and indicate on the form what size you would like.

Once we receive your return, we'll mail out the correct size to you lickity split. 

GENERAL PROBLEMS/ISSUES +

If you did use your product or the tags aren't attached, or if you're having other concerns don't worry: you still have options.

E-mail our customer service manager directly at nikki@freshiana.com and let us know what happened and we will get back to you as soon as possible regarding what we're going to do to make this right.

REALLY UPSET? +

If there's something else bothering you, or if you want to make a difference in shaping our company and what we focus on, please take a second and email our CEO directly at sales@freshiana.com.

I can't promise you'll get a reply right away, but I can promise your message will be read and absorbed by someone who really wants to hear what you've got to say and who is sincerely trying to shape our business and how we handle things based on what you - our customers - tell us.

LAST WORDS

Last but not least please understand that we don't outsource customer service and we refuse to rush through any of our customers' issues or concerns, however as a result, we can get backed up and it may take us a day or two to respond to your request.

That doesn't mean we forgot about you though, and we promise to respond to you and your issue as fast as humanly possible.

Thanks again for being a customer at Freshiana, and again we apologize for whatever went wrong.

The Freshiana Team